Multicultural Community Support Sydney

September 22, 2011 by

Sydney is a city with a population that is made up of 100’s of cultures. That about 25% of the residents have been born outside of Australia makes Sydney stand out as a multicultural metropolis. (See photographer Louise Hawson’s website ’52 suburbs’ to get a flavour for, and a window into, just how culturally diverse Sydney is!)

Apparently at least 31 languages are spoken by the various cultural groups represented in the city, this apart from the English speakers! Each of these 31 languages is spoken by at least 5000 people, and in the cases of Arabic and Cantonese over 150000 people. That’s a whole of cultural diversity expressed linguistically! How do people find their feet and begin to understand how to operate in a country that is likely to have laws and culturally accepted ways of doing things that are out of their sphere of experience? According to the Multicultural Development Association (MDA): “Settlement is a process of transition and change: physically, culturally, socially and emotionally. When people first arrive it is necessary to learn a range of new information and skills related to living in Australia. It is also necessary to develop new relationships and connections. Settlement support is provided to assist people to overcome the barriers preventing them from successfully establishing their life in Australia.”

The Department of Immigration and Citizenship (DIAC) funds resource centres and support services such as the Fairfield Migrant Resource Centre (FMRC) to deliver settlement services to newly arrived migrants, to improve access to services, address special settlement needs and help develop skills and confidence. Advice, support and information relating to employment, housing, education, Centrelink, health, domestic violence, immigration, refugee and humanitarian entrants support and aged care are provided. Many other community and self-funded groups and organisations offer a wide variety of services. Take a look at this list / guide taken from

Multicultural Services Guide INNER SYDNEY BICULTURAL ( Region 1) SUPPORT POOL (Botany Bay, Leichhardt, Marrickville, Randwick, Waverley, Woollahra, Sydney)

Interpreting Service Agencies TIS – Translating and Interpreting Service. Ph: 131 450 Web:

Community Relations Commission – Multicultural Ph: 1300 651 500

Health Care Interpreter Service. Ph: 1800 674 994

Multicultural Resources CALD resources available at following libraries:- Botany Bay – Various languages. Ph: (02) 9366 3888 Dulwich Hill – Chinese,Greek,Vietnamese,English Ph:(02) 9335 2182 Marrickville – Various languages. Ph: (02) 9335 2174 Matraville – Various languages. Ph: (02) 9661 6192 Randwick – Various languages. Ph: (02) 9399 6966 St Peters/Sydenham – Chinese, Vietnamese Ph: (02) 9335 2184 Stanmore – Chinese, Portuguese, Vietnamese Ph: (02) 9335 2183 CALD/Indigenous Websites – resources/teaching aides

Oxfam – Music and musical instruments –

Magabala books (Indigenous books) –

Serendib Craftlink- Multicultural craft/educational Web:

FKA – Free Kindergarten Association –

National Childcare Accreditation Council –

Inclusive Directions South Australia –

On-line books –

Modern Teaching Aides –

The Book Garden –

Indigenous Services at State Library NSW – Ph: (02) 9273 1577 Web:

Lady Gowrie Library at Zetland – Have an extensive range of early childhood references/resources. Ph: (02) 8345 7624 Web:

ATSI Learning & Engagement Centre Libraries – Collection of Aboriginal & Torres Strait Islander resource websites. Web: atsi/websites.html

Community Language Collection Directory – Web:

Translated Material Information on health/wellbeing topics in many languages. -Free mental health advice in 50 languages. -Information on mental health and wellbeing. – Anaphylaxis Australia. – Drug/Alcohol Multicultural Education Centre. Ph: (02) 9699 3552 – Programs & Education ‘KEEP WATCH’ campaign – Information in English, Arabic, Chinese and Vietnamese.

Kidsafe New South Wales -Web: Information on road safety issues for parents in English, Chinese, Vietnamese, Arabic, Turkish and Korean. Ph: (02) 9845 0890 NSW Ombudsman – Take complaints for unfair treatment by a NSW government agency and certain non-government service providers. Information in 16 languages, with a dedicated staff to receive complaints from Aboriginal people. Ph: (02) 9286 1000 – “My Language” allows access to over 6 million information links on the internet in your language.

Education Open Training & Education Network (OTEN) Programs, courses, services specifically for people from CALD backgrounds. Ph: (02) 9715 8676 Web: Email:

Institute of Languages at Randwick Ph: (02) 9385 5396 Web:

Intensive English Centre at Marrickville English classes for newly arrived migrants. Ph: (02) 9550 0251

Adult Migrant Education Services at Surry Hills Ph: (02) 9289 9111 Web:

TAFE – Randwick Campus Provides adult literacy/outreach courses for Aboriginal students. Aboriginal Co-ordinator on campus Ph: (02) 9469 8509 TAFE – Randwick Campus Multicultural Education Unit provides a range of TAFE courses for students from CALD backgrounds. Ph: (02) 9469 8594

Ethnic Childcare Family and Community Services Co-operative at Marrickville Ph: 9569 1288 Web: Provides information, advice, support, assistance, referral and training to service providers on making services accessible to Culturally and Linguistically Diverse (CALD) communities and with CALD communities to support them in accessing services. Projects include:- Bicultural Support Pool (BSP) – A special group of Bicultural Support Workers that assist Children’s Services to work successfully with Indigenous and CALD children in Australian Government Approved Childcare Services.

Ethnic People with Disabilities Program (EPDP) Information and advocacy program for young people with disabilities from CALD backgrounds.

Eastern Sydney Multicultural Access Project (ESMAP) Aims to ensure HACC funded and HACC like services are relevant to the needs of the Greek, Russian and Italian communities. Provides information to these communities in the Eastern Sydney region on HACC services.

Multicultural Respite Services (MRS) Provides recreational activities to children and adults with mild, moderate, severe intellectual and physical disabilities to inturn provide respite to their carers.

CALD Children Services Project – Provides support, training and resource development to children’s service providers and staff to improve access and opportunities for families and children from CALD backgrounds.

Government Support NSW Department of Community Services (DOCS) Promotes the safety/wellbeing of children and works to build strong families and communities. Helpline: 132 111 Ph: (02) 9205 1500 Web:

Department of Immigration Multicultural & Indigenous Affairs Ph: 131 881

Centrelink – Multicultural Call Centre Ph: 131 202 State Transit Authority & City Rail – Ph: 131 500

Tags: , , , , , ,  

Leave a Reply

© 2011 My Life in Oz. All Rights Reserved - Privacy Policy - Terms & Conditions

Australia Business Number: 42122330026